We send all our packages using Royal mail. We offer Free 2nd Class Tracked Delivery on all Orders in the UK. This is a 2-5 days service that comes with online tracking. If ordered before 2pm the package will be sent out on the same day. Next Day delivery is offered in the UK that is sent using Special Delivery Guaranteed by 1pm if ordered before 2pm(if ordered after 2pm there is no guarantee that it will arrive the next day).
As stated in our terms and conditions you can return the goods to us for a full refund (excluding delivery charges) or exchange for 14 days after the delivery of the items.
To return the items please send to the address below (with your order confirmation email included and detail of exchange if applicable) or you can return to us by coming into our shop at the same address.
The items must be in the same conditions as they were received. If you believe any items were damaged in the post please email us on firstname.lastname@example.org or call us on 01733 688112.
Unit 3, The Cresset